Accessibility
The people who most need this information often have the least reliable connection, the least literacy support and the oldest handset. We design for them first.
Visual accessibility
Text meets WCAG 2.1 AA contrast on every surface. Nothing communicates meaning by colour alone, and all photography carries descriptive alt text.
Keyboard and screen readers
Every interactive element is reachable by keyboard with a visible focus state. Forms use labelled fields and announce errors clearly.
Language access
The helpline operates in Hindi, Bhojpuri, Maithili, Odia and Marwari. Core rights material is available as printable one-page sheets and audio explainers.
Low-bandwidth and feature phones
Reports can be filed entirely over a voice call. Our pages are optimised to load on 2G connections in field districts.
Standards we follow
- WCAG 2.1 Level AA for all public pages.
- Rights of Persons with Disabilities Act, 2016 — accessible service delivery.
- Plain-language drafting reviewed by field staff before publication.
Request an alternate format
We will provide any document as large print, audio or a read-aloud phone call. Tell us what you need and we respond within five working days.
Contact us